1
Regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation, and Additional Charges)
Regulations 2013 exempts leisure services on specific dates from the 14-day "cooling-off" period. This
applies to bookings made through our Website, and cancellations are subject to these terms
2
Bookings marked "NON-FLEX," or otherwise non-cancellable cannot be canceled due to Parking Provider
conditions. Cancellation and refund rules specific to certain services are outlined in the product
details and your Booking Confirmation
3
The SMS confirmation service is non-refundable. Ensure your mobile device is compatible before
purchasing.
4
Transaction fees charged by banks or payment providers are non-refundable.
5
Failure to meet booking requirements may result in no refund for unused services.
6
Any administrative fees paid for changes or amendments are non-refundable.
7
Refunds are not available if the booking date has passed.
8
Unless otherwise stated, no refunds are available for unused or partially used services.
9
Cancellable bookings require at least 72 hours' notice before the booking date. If Cancellation Cover is
purchased, notice must be given at least 24 hours before the booking date.
10
Cancellation Cover does not apply to same-day bookings or specific products where indicated.
11
Cancellation requests can only be processed during our office hours (Monday to Friday, 9:00 AM - 5:00 PM
GMT). Late requests will not be accepted.
